An ISO standard for making Tea? Surely the world has just gone mad, bureaucracy is taking over, and it's just getting a little silly now, who needs a standard for making tea? Anyone can make tea; you bang on the kettle stick a tea bag in a cup and then pour in the hot water and then the milk… Well, hold on a minute, my gran would be incredulous wit...

If you missed our webinar on how ro Muliply the power of yoru quality system with the amazing Tamela Serensits from Argolytics then you are in luck, we recorded it! The whole point of the webinar was to talk about how to drive business improvement and reduce costs by multiplying the power of your Quality systems. We wanted you to see how easy TREND...

This Week's Question  A few weeks ago I had a conversation with a few people around how things were going with their business in light of the ongoing uncertainty of the pandemic and day to day business in general. One of the topics that came up was around contingency planning within the company and the various approaches they each had. In one ...

Compliance systems can be a pain, all that extra work, the paperwork, the audits, the forms, and reviews. The time that you waste chasing people up to do things they don't feel they should do and of course, getting ready for the big audit from the customer or the certification body when you could be doing your real work right? Chances are if you or...

One of the things that happen when organisation start to build towards implementing their ISO management systems is that they look at the standard and try to figure out where to start. As people tend to do, they move towards the familiar, the bits they believe they know what to do and start there. They implement non-conformance processes, or risk p...

It does not matter if you are working to achieve or already have your International Standards Organisation (ISO) certification internal auditing is a key element you need to master. Internal auditing seems to be one of the areas of real trepidation and confusion around the requirements for internal auditing programs. When we talk with clients who a...

The world of compliance is changing, it has had to change. The days of printing a forest worth of trees for your management systems and then keeping them, all safely tucked into a in a folder on the top shelf, is not something you can do today. COVID-19 has surely put paid to that myth once and for all? The idea of looking them it the week before a...

Even for the experienced ISO Systems manager, audits can be a nervous time. The second guessing of what you have created in your systems and what your ISO certification auditor is going to be looking for can lead to over thinking things and even on extremes the odd restless night. It does not matter if you are certifying to ISO9001 for quality mana...

One of the questions I get asked a lot (and it really is a lot!) is "How does ISO define traceability?" that's always accompanied with: what do they want, what things do I need put in place, will it be expensive and but my customer doesn't care about it! The answer, initially at least is, "It depends!" Obviously, this is not overly helpful, so we n...

There is a major problem in organisations, and we need to fix it. It is a problem so major that it is going to take years to fix it, and in some organisations it will be fatal, and they just will not make it I am afraid. The challenge is that the issue is not immediately obvious, first it pops up in one area of the business and then before you know...

 A short while ago I got the chance to catch up with Craig Thornton from Mango QHSE, of course both being lock-down along with the rest of New Zealand and most of the world it was via a web call.  The subject was one close to my heart, improvements. Specifically how do you uncover that are already hiding within your QHSE system, that are ...

Understanding exactly what you need to do in order to achieve ISO9001:2015 can be a bit of a challenge. Sometimes the language in the standard can be a little, well, unclear. Don't get me wrong the 2015 version of the ISO9001 standard is vastly improved over the previous versions of the standard but unless you are familiar with ISO standards a...

When an organisation makes the decision that they need to achieve the ISO9001:2015 certification there are normally a number of factors that influence the decision, because let's face it, it's not a small decision, it's one that really needs to be considered carefully since you are about to fundamentally change how your organisation functions. The ...

You have done it, the ISO9001:2015 certificate is on the wall and all that hard work of building a Quality Management System that really delivers for your organisation is behind you, so why are we talking about a journey?   Celebrate Firstly, it is important to stop for a moment and celebrate what you and the team have achieved. It says a lot ...

Congratulations, you have got to the point where it is time for the stage 2 audit of your new ISO9001:2015 certification audit of your Quality Management System. You have spent many hours training all of your team on what the requirements are for running the organisation within your new system, people know where to find things, they are updati...